Why We Have a Cancelation Policy
First, we want to start this topic by thanking our guests. Without your support, we would not be able to confidently stand behind our policy. It’s unfortunate that such a policy must exist. We feel strongly that the guests who visit us repeatedly respect us as professionals and we’re grateful because this is the regard at which we hold ourselves.
Unfortunately, we continue to receive an increasing number of late cancellations and “no shows” and have no choice but to implement a strict cancellation policy and require a credit card to be on file before booking appointments. So that we do not appear biased, we are requiring our much appreciated, long-term guests to complete the form in addition to all new guests.
The effect of late cancellations and no shows on our livelihoods.
We respect your time and when you ask for a reservation, we are happy to make it for you. Once we’ve reserved that time for you, we turn away business for that time frame because we have promised it to you.
If you don’t keep your reservation, we are unable to schedule someone else in the time that has been reserved for you and because we are self-employed, we forfeit all income. Even with a 36-hour cancellation notice, we are often unable to fill the appointment time.
Most people have jobs that pay them whether they work or not (vacation, sick days, personal days off, etc.), but as self-employed individuals, we only earn income when we work.
Please understand that our goal is NOT to charge penalty fees. We are simply trying to reduce Late Cancellations and No Shows. We appreciate your understanding and hope this explanation helps you better appreciate our position and why it is necessary for us to have and enforce this policy.
Unfortunately, we continue to receive an increasing number of late cancellations and “no shows” and have no choice but to implement a strict cancellation policy and require a credit card to be on file before booking appointments. So that we do not appear biased, we are requiring our much appreciated, long-term guests to complete the form in addition to all new guests.
The effect of late cancellations and no shows on our livelihoods.
We respect your time and when you ask for a reservation, we are happy to make it for you. Once we’ve reserved that time for you, we turn away business for that time frame because we have promised it to you.
If you don’t keep your reservation, we are unable to schedule someone else in the time that has been reserved for you and because we are self-employed, we forfeit all income. Even with a 36-hour cancellation notice, we are often unable to fill the appointment time.
Most people have jobs that pay them whether they work or not (vacation, sick days, personal days off, etc.), but as self-employed individuals, we only earn income when we work.
Please understand that our goal is NOT to charge penalty fees. We are simply trying to reduce Late Cancellations and No Shows. We appreciate your understanding and hope this explanation helps you better appreciate our position and why it is necessary for us to have and enforce this policy.
